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Payment & Order Confirmation

Order Confirmation & Acceptance

All orders placed online will receive automated email(s) to confirm order received and payment received. When we received details we will send you a final confirmation email from our sales team to confirm acceptance of your order. All orders including orders placed by email, Whatsapp or phone will be confirmed by AC Design within 24 hours. If you do not receive our confirmation within 24 hours, please contact us immediately. Only when we confirm receipt of full payment and all order details, then we will send you final confirmation (“finalized”) from our sales team as to accept your order.

Urgent Orders: We recommend placing urgent orders (less than 24-hours notice before delivery)  via phone directly to allow us to process your order in quickest way.

For other orders and projects: such as regular flower subscriptions, venue decoration, garden / landscape design and other events/ projects, please sign quotation with company chop as your confirmation. Only when we confirm receipt of payment required per quotation terms together with signed quotation, then we will send you final confirmation (“finalized”) from our sales team as acceptance and our commencement of this order.

Payment

For general orders: We accept credit cards including Visa, Master, AE over the phone or via Stripe online. Alternatively, you can do bank transfer or visit our shop to pay cash, EPS, or all major credit cards including Union Pay. Please bear in mind bank transfer may take longer and will delay your order confirmation process.

For credit card payment over the phone (Visa, Master, AE), we will not ask for CVV to protect your security. We will WhatsApp you with a credit card receipt to ensure the right amount is charged.

For credit card online payment (Visa, Master, AE),  Stripe is a secure online payment gateway that encrypts your card details in a secure host environment.

For bank transfer, please WhatsApp (+852 6283 0282) or email bank in slip with order number to verify and confirm order.

Order Processing Time

Kindly note receipt of full payment AND complete, accurate order details must be received before we start processing the order. During peak seasons such as Christmas, Chinese New Year and Valentine's Day, orders may take more than 24 hours to prepare and process. 

Projects terms

For other orders and projects: Please refer to quotation details for specific payment terms. In general, a deposit of 50% of the quotation sum is required upon confirmation and full payment must be settled 3 weeks before the project start/ delivery date. All deposits paid are non-refundable.

Payment Security

We comply with the Payment Card Industry (PCI) Data Security Standard.

Stripe payment online do NOT keep any credit card number in any of our data base after authorization. Your credit card number is not visible to us.

Prices & Seasonality

All prices are in HKD, and are subject to revision should any final specification deviate from the foretasted. 

Prices of flowers and plants may vary in peak season, such as Valentine's Day, Mother's Day, Christmas and Chinese New Year, Mid Autumn, etc. Please contact our sales team if you want more details.

Thank you for your interest in AC Design, should you have any queries, please do not hesitate to contact us on +852 6283 0282 or CS@acdesign.hk